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Shipping & Returns

Shipping

Most products are free shipping, but international orders will have a $10 surcharge to account for the cost of global transit. This will be reflected in a $10 handling charge on the final step of checkout.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Refunds and Returns

Contributions to Crosstalk, VCY America, or any of our owned and operated stations or ministries are non-refundable.  Items offered by VCY or Crosstalk are offered as a premium for a contribution.  If an item arrives damaged, please contact VCY at 1-800-729-9829 regarding replacement.  Please be advised that due to current tax laws, contributions made to a ministry in exchange for an item are unable to be refunded.  If however, we are unable to send you the requested premium item, your contribution will be refunded upon request.